The faintest sniff of global economic recovery is being smelt right now in Bury St Edmunds, Suffolk. For it is here that one young couple we know are feeling enough house-market positivity to embark on the arduous process of moving home.
Considering a more rural location, perhaps they’ve reached a certain age where town living isn’t as appealing as it was once-upon-a-curry-night ago. Typically, the impetus for change is being driven by the lady of the house. This hard shove is being felt by none more so than the ‘paterfamilias’, having spent the last few weeks tool-box in hand. All recent spare time has been spent cleaning, tidying, painting, de-cluttering and fixing. No mean feat with a young daughter running them both ragged!
It’s all been worth it though. What was already an extremely attractive property in a great location now has even more curbside appeal. Once inside, it even appears more spacious. Everything is shiny and new for all those prospective buyers to admire. A speedy sale is assured.
Like selling a house, appearance is everything in business. Yet everyday I see small elements that severely tarnish business image. One reason for this is that we’re often told to “focus on the bigger picture”; repainting the door won’t bring us new customers!
Well, yes and no. How do you react to dead links on a website? Do you say hey-ho and continue to browse the site? I expect you return to Google and search elsewhere. It’s not just dead links, typos on or offline, out of date news or poor quality stationery. A recent annoyance is “Twitter Spam” – unsolicited followers offering links to porn, dubious tablets and get rich quick schemes. Hardly the sort of association most businesses would welcome yet they can be blocked so easily.
This is all down to ensuring all customer touch points are inspected and polished regularly. Every one of them speaks volumes about your business and the emphasis you place on attention to detail. Every sub-optimal feature conspires to create an impression. Not a good one either. Few of us would go on a first-date wearing odd socks (no matter how trendy it was) or show buyers around your property without sweeping the floors first so why not apply the same care to a business? Chances are, your customers will reward you.
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My father-in-law enjoys a good rant. Although not a grumpy old man, he is a man in his mid sixties; successful in his career although long retired. Whilst it’s not his defining characteristic, he is compulsively METICULOUS in his execution of spelling and grammar. He hates American exports.
He’s really thinking about their language exports in particular. Small pieces of Americana drip-feeding into our psyche. Example: Have you tried renting a film recently? You might have more success renting a movie. Would you like me to post it to you? Yeah, “mail” it to me. Not sure? Do the math. That sort of thing.
Now, he’s not suggesting that our blacktops will be lined with sidewalks or that we’ll be buying diapers and candy with our hard earned greenbacks just yet… but it may happen eventually. Does the gradual colonisation of the English language from across the pond matter though? Language has continued to evolve since, well, since forever. We don’t talk or write like our Victorian ancestors any more than they spoke or wrote like their Tudor predecessors.
So if this has always been happening, why the fuss? I “guess” it’s because the pace of change has increased significantly in more recent years due in part to the proliferation of American television programs; oops, that should be programmes. Also the vast number of websites written in (at best) international English but more likely spell-checked by the U.S. dictionary version of MS Word must be guilty of cultural imperialism.
How does that makes you feel when you’re on the receiving end of Americanized marketing material? I know how it makes my father-in-law feel because he told me. Several times. And in great depth too. It might be fair to say that a younger audience wouldn’t give “a rat's ass” and may even embrace cool, Americanised txt msg style yoof speak whilst the older consumer would much prefer the written word to be spelt in precisely crafted and fully Anglicised English.
The point is that clear audience segmentation prior to any form of communication is the key to successful marketing. A business might have a very wide audience encompassing twelve year olds boys through to octogenarian nuns, but to manage one marketing campaign to successfully engage with them all would be ridiculous to the point of possibly being offensive.
God bless America.
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Happy Birthday to Terry Wogan KBE, 71 years old today!
Revered as a British national treasure despite being Irish, Terry is one of our best loved and most loathed celebrities.
Rising to fame in the 1960s on Irish radio and subsequently Radio One, he moved to the smooth sounds of Radio Two in the early 1970s. He even released a single of his own and annoyingly, one of my earliest memories is of bopping around to Terry’s smash hit “The Floral Dance”. Thankfully Terry’s career in music-making was short-lived and he went on to become the face of his own TV chat show, Children In Need and of course your friend and mine, The Eurovision Song Contest.
Clearly, his long career in Radio and TV has made him extremely well known. And being so recognisable, both audibly and visually, it’s arguable he’s almost succeeded in becoming a brand in his own right.
But can a person be a brand? Or just a celebrity? Part of a brand’s image is its persona as embodied in human form, via likes, dislikes, gender, wealth, age, mood, status and more.
If we’re debating whether Mr Wogan has therefore become a brand, what does his brand represent? He’s Irish, obviously, and probably bald, but ‘Hello Magazine’ has yet to publish the photographs. He’s certainly an irreverent comedian, sarcastic too. He’s managed to position himself as a kindly uncle who’s fun and interesting to listen to (apparently) and yet also appeals to the grumpy-old-man, chiming with the Victor Meldrew streak alive in many of us. But I’m not convinced he’s a brand, to me he’s just a minor celebrity.
At the other end of the scale we have the Beckhams. They ooze glamour, style, wealth, vitality and sex. Cleverly, they entice us with their wholesome family image as well. You can buy Beckham branded products as their scent and clothes ranges have been launched around the world. For many, this allows us the opportunity to be them for just a moment… Back to my question, can people be brands? Surely if anyone can, the Beckhams are a good example?
As consumers, we have relationships with brands everyday via the products and services we choose. The strongest brands pop into our minds through association. For example, the mention of ‘family entertainment’ conjures up Disney for most of us. But a brand can also be a symbol like the Nike swoosh or the shape of the Coca-Cola bottle.
So can anyone actually be their own brand as opposed to being the face of a brand?
I guess that’s open for discussion.Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.
Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.
Or follow BizVits on Twitter? Or Like us on Facebook?Or +1 us on Google+?Or see the Business Vitamins channel on YouTube?
Considering a more rural location, perhaps they’ve reached a certain age where town living isn’t as appealing as it was once-upon-a-curry-night ago. Typically, the impetus for change is being driven by the lady of the house. This hard shove is being felt by none more so than the ‘paterfamilias’, having spent the last few weeks tool-box in hand. All recent spare time has been spent cleaning, tidying, painting, de-cluttering and fixing. No mean feat with a young daughter running them both ragged!
