Suffolk Marketing Blog | Fieldens Wheels Tyres and ATVs

Fieldens Wheels Tyres & ATVs are a fantastic example of a great business tucked away in the Suffolk Countryside, quietly going about their business. What the casual observer may not realise is that Fieldens are a major business partner to a number of global tyre manufacturers as well as an approved Honda retailer.

Need an agricultural tyre wider than a car? Go to Fieldens! Need a bespoke wheel to put it on? Go to Fieldens! Need to get about off-road in areas even your 4x4 won't venture? Go to Fieldens!

Fieldens approached Business Vitamins to design and build them a new website. From a design perspective, it had to be "different". It must not look like so many off-the-shelf websites that are all but indistinguishable from each other.
From a content perspective, Fieldens wanted to be able to upload and populate an online database of their take-off tyres - no mean feat with over 1500 stock items and a very regular turn around.

Always keeping an eye to the future, Fieldens wanted to ensure that the choice of content management system did not force the website down a technologically limited cul-de-sac. It had to be able to grow with their business and whatever was thrown at it in the future.

The website Business Vitamins created uses Expression Engine to manage all the content and the client loves the look and feel of their new website.

There's much more to come - as and when the new Fieldens tools come online we'll let you know..

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

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Suffolk Marketing Blog | Social Media Advertising

With literally millions of visitors every hour, Facebook & LinkedIn display advertising is a tempting proposition for anyone looking to get their business in front of a very big audience.

Assuming that most businesses do not have an infinite marketing budget, particularly for advertising via an immature channel, there will be some fairly serious questions to either ask or answer.

So which to use?

Clearly that very much depends on your business, your objectives and of course who (and where) you customers are. However, here are some quick guidelines that may help you decide where to put your money:

LinkedIn:

LinkedIn is the platform to use if your business sells to other businesses (B2B sales). Whilst businesses themselves are still run by human beings, a business purchase decision is very different from a consumer (B2C sales) purchase decision.  B2B purchasing tends to be a longer, fact based process that focuses on ROI. B2C purchasing tends to be a shorter and much more emotive process that focuses on our need for something immediately.

LinkedIn does a great job at encouraging us to complete our online profiles. This is important to marketers as the LinkedIn advertising system enables us to target our adverts by specifically targeting people with certain skills, job titles, industries and locations. This means we can precisely target likely prospects for our business offering.  Be aware that job titles can be a little deceptive or ambiguous and that the skills listed on certain profiles can be somewhat “aspirational” or just plain wrong!

Because B2B buying is often a medium to long term process, we would recommend not including incremental direct sales as an objective from a LinkedIn ad campaign. Yes, this might depend on what you’re selling, but you’re far more likely to successfully develop increased company/product/service awareness or generate new leads. The latter is likely to be achieved by incentivising people to sign up to receive more information on what you’re selling after they’ve clicked through to your landing page. Once you have their details, they’re fair game to contact using a secondary channel such as email marketing or even the good old fashioned telephone.

Facebook

Facebook is the platform to use if your business mainly sells to consumers. In addition to generating leads and developing awareness, Facebook advertising is also better at actually driving direct sales. Why? As well as sharing LinkedIn’s ability to target by location, Facebook advertising can target people by their interests, i.e. things they like. This automatically enables us to sell to someone’s emotions. For example, we can ensure adverts for mountain bike accessories only appear to people who have listed mountain-biking as a hobby. An emotive purchase is usually a no-brainer, in fact almost literally, as it’s bought with ones heart and not ones head! I’m sure we can all think of a personal example where that has backfired!

Facebook advertising can be used to target business Pages (note the capital P), as opposed to making the adverts appear on individuals pages (note the small p); so B2B targeting can also occur on this platform. And again, by considering interests, job titles and location, a good level of targeting can be achieved. Just like a lot of online B2B marketing, due to longer and more considered buying cycles, it may be worth limiting expectations to generating leads and developing awareness rather than generating direct sales.

B2B advertising is often more challenging. For example, your company sells PC support services; it’s highly doubtful that many people have listed a hobby that indicates their likely to want your services! Consequently, many B2B campaigns have extremely low click-through-rates.

Two final items to consider..

Firstly, click through rates via social media advertising in general, and in particular on Facebook, are extremely low. Obviously this is offset by the potentially huge number of impressions (number of times your advert is seen), but be prepared for some very low numbers. Like, really low, i.e.  0.03% - 0.1%.  

Secondly, consider those percentages when calculating a campaign budget if that campaign is to be priced by impression. You may find that even with a significant number of impressions, such a low click through rate may not deliver enough traffic to generate enough new enquiries that actually close into new business. Focussing on conversion optimisation is therefore critical!

If your budget can stretch to it, try running a campaign on both platforms at the same time. If  managed correctly, and the messaging is right (maybe different for different platforms?), it should be possible to definitively answer the question of which platform is right for your business.

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.

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Suffolk Marketing Blog - Vandersanden, Integrated Campaign Management

The Client

Vandersanden BV (VDS) is a major European manufacturer of specialist building bricks, based in Belgium. They turn over c€80m, with most of their revenue coming from northern Europe. They have a long history of making very high quality bricks from locally sourced clay, as well as designing new and innovative building systems.

The Objective

VDS wanted to launch their flagship product, the Zero Bricktm into the UK market. Their target audience was wide, ranging from small private self-builders, specialist low-volume house builders and architects and specifiers from commercial architects and building contractors.
 

The key sales message was that the Zero Brick was new, different and unlike competitive solutions could be easily and quickly implemented without any additional training required by the brick layers.

VDS set themselves a target of having the Zero Brick firmly specified on a “significant” UK building project by the end of 2011. By significant, they specifically meant greater than 250k bricks. For reference, a typical UK 4 bedroom domestic property has c15k bricks.

The Problem

Vandersanden do not have a presence in the UK, except via their sales partner, Hoskins Brick, based near Cambridge. Historically, both VDS and Hoskins had only managed sporadic, ad-hoc display advertising which had not been backed up with awareness building via press releases. As a result, very few members of their target audience in the UK would have known either Vandersanden or their products. Whilst VDS knew what they wanted to achieve, they had little firsthand understanding of the UK construction or architectural media space.

The Solution

VDS turned to Business Vitamins who had been recommended having recently designed and built the new Hoskins Brick website. Business Vitamins drew upon their prior experience of marketing high quality products to the architectural and construction space, to create a workable marketing plan for VDS.

An initial mediaplan was built, listing the likely key publications read by the intended target audience. Using this, a range of PR opportunities was identified; a number of full page display adverts were created and a small number of direct mail pieces were designed. Each of these had specific tracking mechanisms in place to ensure that leads could easily be attributed to each media channel, and within that, which specific media title.

Additionally, an existing Zero Brick microsite was recreated by Vandersanden on a .co.uk domain, with tracking code in place in order to measure visitor numbers.

The Results

The campaign commenced in late June 2011 and ran for circa 5months. In total there were over 200 leads generated from the campaign. Of these, 128 leads were captured and recorded directly from the advertising, direct mail and PR. In addition, there were around at least another 75 instances of prospects contacting Hoskins Brick directly via telephone.

Most importantly, the campaign met its key objective. A major project, relating to the new construction of a major public sector building in Battersea, south-west London, has seen a deal specifying c6million Zero Bricks being specified for the sites marketing suite. 

Business Vitamins understand there is considerable potential for further sales leading directly from this initial opportunity; due mainly to interest from other public sector projects that are planned nearby.

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

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Suffolk Marketing Blog | Ensure Radio Doesn’t Drive You Ga Ga

Unfortunately, radio can often be brushed aside or added to a PR campaign at the very last minute. Given the power of the radio to influence opinion, it is a grave mistake to simply ‘whizz the press release’ over to the local radio to ‘see if they might be interested’! There’s no ‘might be interested’ news for radio. It is clear when you have an opportunity to go on air, and here are a few pointers:
By far, the majority of radio stations are local. They are interested in hearing about stories that have an impact on the local community. Time and time again, the news desks at radio stations receive numerous ‘generic’ press releases not specific to that particular area. If your company has a product that could impact every household in the UK, it is no good just telling a local radio station that. You need to find a way of relating that ‘fact’ to their target audience. It might be that there is a local body that recognises the problem your product is designed to overcome or you may have conducted a survey that proves people in that area need to take action. Be careful though, radio journalists have very little ‘air-time’ to play with and even the slightest hint of product promotion will stop them from even considering your story! They are interested in straight-forward news.
It is no good sending a press release aimed at newspapers and magazines over to a radio news desk. It is always advisable to prepare a radio advisory story. Basically, it is a much shortened version of your initial press release and is much more colloquial in its tone. If you are not sure whether it is right for radio, try reading it out aloud – if it sounds like there are too many words and you stumble when reading it, go back to the drawing board and have another go. Make your sentences are short and ensure that each one links with the next so that it reads more like a story. Always try to summarise your story in the first paragraph though, making sure it takes no longer than 30 seconds.
Before you approach the news desk you need to think about exactly who is capable of going on air. They need to be able to speak clearly and confidently and about your company and be unflappable when questioned by a reporter.
It is always best to take note of all the times when your spokesperson is available and if you are aiming to appear on to a live show, you need to be able to tie-in with their schedule.

Consider a third party spokesperson. Somebody willing to talk objectively about the issues you wish to be broadcast will go a long way to making your points more credible. Make sure this person is fully informed about the content of your radio advisory and that they know what you intend to say. Again, you will need to know their exact availability in advance.

Remember, if you cover all these basic rules all that’s left to do is pick up the phone and speak to the radio station. If your story is not time critical, consider asking to speak to the radio’s forward planning desk. They are quite often the best place to start!

 Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

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Suffolk Marketing Blog | How to Make a Business Succeed

Once your business is up and running how do you move on to the next stage, bring in more customers and increase your profitability?

So you're pretty sure that the initial hard work is all done. Your business is up and running. It has a name to be proud of, rather than an embarrassing innuendo and you've got a handful of happy customers. Some of them are even returning for more so you must be doing something right! Fantastic! So it's all plain sailing from here, isn't it? Well maybe not. There are several business experts that frequently state the first year in business is hard, but the second and third years are the hardest.

Just when you thought you could sit back and have a well-earned rest, even if it's only for a day or two, that's actually the time to pick up the pace. You should be re-visiting your initial business plans & looking at your objectives. Are they still relevant to your blossoming business? If not, now is the time to consider some revisions to help you move on to the next level.

For many companies, the initial projects that go hand in hand with establishing a new business include finding premises or vehicles, setting up a website, printing business cards, sending out flyers, the list goes on. So whether you realised it or not at the time, you were starting to market your business. You wanted to tell the world you'd arrived and were ready to start trading. And that's all important activity but once it's done, what next?

First, take a step back and re-visit your initial marketing projects. Chances are, you set up your website in the early days of your business and printed your stationery as soon as you'd settled on a company name. But is everything on display still relevant? Do you provide the same products and services as you did on Day 1 or have you added to your offering? Are your flyers still generating new customers and are they the type of customers you really want? You should look at these points in a logical order to make sure that nothing is left out of your review.

If you didn't generate a marketing strategy at the outset, now is the time to create one. If you did, now is the time to re-visit it. You wouldn't organise a wedding without arranging a ceremony, sending out invitations, or choosing the flowers. So why would you run your business without any research and forward planning? The very business that probably puts a roof over your head and food on your table needs to be carefully nurtured to ensure its continued successful development. Without a comprehensive marketing strategy, reaching your business goals will be much harder than you'd ever anticipated. But where do you start?

First things first, carry out a marketing audit. This will give you an accurate snapshot of how your marketing looks today. The audit will provide you with the fundamental building blocks for the next step - developing your marketing strategy.

When putting a strategy together, think about such questions as whether there have been any changes in your industry that impact upon your business. Does this mean you need to change anything? What do you want to achieve? What about your competitors? Could you improve your customer service? How does your pricing fit in with those around you? If you change your products or services will you see an increase in profitability? And how will you measure any of this?

If undertaken properly, your strategy will highlight your strengths and weaknesses and give you a clear direction as to where your future marketing efforts should be concentrated. This in turn will enable you to write a comprehensive plan that allows you to play to your strengths and seize new opportunities. And why wouldn't you want to do that!

In the current economic climate starting a new business is difficult enough. Making it succeed is even harder. By following these few simple guidelines, you will greatly increase your chances of success. By having a clear marketing strategy, you will be head and shoulders above everyone else that does not. You put everything into starting your business, now is the time to make it grow and stand out from the crowd.

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.

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Suffolk Marketing Blog | Who wants to listen to me?

Last night I battled through the sleet and snow to attend one of my usual networking meetings. It’s a great group and the attendees have huge amounts of energy and enthusiasm for their work. It’s the kind of meeting that feels more like a night out with friends than a formal environment where I can build professional relationships.

Our presenter was a chap called Euan Semple. Some of you may have heard of him. He worked as the Director of Knowledge Management at the BBC for many years. And his topic for the night was ‘Working in a Wired World’ which as a Marketer, really appealed to me. The subject matter covered all manner of things from how easy it has become to publish on the internet, to the benefits of Twitter for business.

But the main thing I took away from the night, was how well Mr Semple communicated. I don’t just mean his natural ability for public speaking. I mean how he effectively uses so many tools that are available to all of us, to get his message ‘out there’.

In my professional capacity, I talk to numerous businesses of varying sizes. And what still amazes me, is how many of them are afraid of Social Media and the internet. The common feeling seems to be that they want to blog or tweet or have a fan page but they don’t know where to start or what to say. So they do nothing.

If you fall into this category, now is the time for action. Things are only going to develop further and you could feel even more left behind. Social Media is here to stay so now is the time to jump right in. Spend some time online researching the various options that are out there. Choose one or two sites that you think might work for you and/or your business. Then just watch what other people are doing.

I can guarantee that you will soon get the hang of things and one day, you will feel compelled to offer your opinion on someone’s blog, or respond to a tweet. And before you know it, you’ll be engaging with people online and building all manner of relationships that you can call on for help, advice or a good old argument. You might even look back and regret not getting involved sooner.

After all, in its most simplistic terms, social media is just a new name for an old pastime: Communication.
Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.

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Suffolk Marketing Blog | Got a Sneaky Britney?

Business Vitamins is on Twitter. Yay. And?

Well, we rather like it actually. Let me divulge our Twitter strategy, which, by the way, is no great secret and you’re quite welcome to copy it, refer it on and claim it as your own or simply ignore it.

Here it is…

Ready?

We use Twitter to engage with people who we think might either become clients or might be in a position to refer us to new potential clients.

That’s it. Good eh? Not what you were expecting? No great mysterious cloak & daggeresque dark art? Nothing complicated or overly computery-utery? Nope, not here.

So how do we do this? Very simple really:

1. We signed up (free); we created our background (free); we downloaded Tweetdeck (also free).
2. We searched for local businesses and started following them.
3. We “tweeted” a few snippets of news and local interest information.
4. In doing so we acquired some followers , who, no doubt were searching on some of the keywords in our Tweets – ahhaaa…, did we choose our Tweets carefully?? ;-)
5. We followed people we met through local networking groups and Twittered with them directly.
6. We were ourselves - tough going, with only 140 characters!!
7. We Re-Tweet interesting Tweets that we see.
8. We suggest other Tweeters to our followers.
9. We allow about an hour and a half a week for all of this. Give or take.
So there you go, in less than 9 steps, and in four months we have about 400, extremely well targetted followers.

Let me tell you what we don’t do:

1. Participate in Twitter because we feel we should.
2. Start Tweeting with no strategy.
3. Always Tweet about our business.
4. Always Tweet "special offers".
5. Always Tweet on the same subject.
6. Follow too many celebrities or massive corporations.
7. Allow countless instances of Britney Spears (or similar) to follow us and publicise hyperlinks to iffy websites promoting, well, I'm sure you can guess..

Of course this is just our strategy and it might not work for you or fit with your business objectives. But if your objective is to build a local presence and get your name out there amongst similarly sized businesses, then you could certainly do worse than following the above steps.Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.

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Suffolk Marketing Blog | Colonisation by Americanisation

My father-in-law enjoys a good rant. Although not a grumpy old man, he is a man in his mid sixties; successful in his career although long retired. Whilst it’s not his defining characteristic, he is compulsively METICULOUS in his execution of spelling and grammar. He hates American exports.
He’s really thinking about their language exports in particular. Small pieces of Americana drip-feeding into our psyche. Example: Have you tried renting a film recently? You might have more success renting a movie. Would you like me to post it to you? Yeah, “mail” it to me. Not sure? Do the math. That sort of thing.

Now, he’s not suggesting that our blacktops will be lined with sidewalks or that we’ll be buying diapers and candy with our hard earned greenbacks just yet… but it may happen eventually. Does the gradual colonisation of the English language from across the pond matter though? Language has continued to evolve since, well, since forever. We don’t talk or write like our Victorian ancestors any more than they spoke or wrote like their Tudor predecessors.

So if this has always been happening, why the fuss? I “guess” it’s because the pace of change has increased significantly in more recent years due in part to the proliferation of American television programs; oops, that should be programmes. Also the vast number of websites written in (at best) international English but more likely spell-checked by the U.S. dictionary version of MS Word must be guilty of cultural imperialism.

How does that makes you feel when you’re on the receiving end of Americanized marketing material? I know how it makes my father-in-law feel because he told me. Several times. And in great depth too. It might be fair to say that a younger audience wouldn’t give “a rat's ass” and may even embrace cool, Americanised txt msg style yoof speak whilst the older consumer would much prefer the written word to be spelt in precisely crafted and fully Anglicised English.

The point is that clear audience segmentation prior to any form of communication is the key to successful marketing. A business might have a very wide audience encompassing twelve year olds boys through to octogenarian nuns, but to manage one marketing campaign to successfully engage with them all would be ridiculous to the point of possibly being offensive.
God bless America.

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

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Suffolk Marketing Blog | Timing Is Everythng

It's 75 years to the day since John Dillinger was shot and killed outside a Chicago theatre in 1934!

For those not in the know, this is very topical given the recent release of “Public Enemies”, starring Johnny Depp as the aforementioned Dillinger. No doubt this is a film I’m soon to endure as my wife has had a crush on “Pretty boy” Depp ever since he played the leather-clad digitally-impaired hairdresser/topiarist in Edward Scissorhands. Hmph.

The latest Harry Potter romp, a rather dubious sounding “Harry Potter and the Half Blood Prince” (half-blood always meant something else in my day..), was released recently too. Amazingly, just before the start of the summer holidays. Coincidence?

It’s not news that film companies time their release of films extremely well. Most films aimed primarily at children are released in the summer holidays or on the run up to Christmas. I seriously doubt the timing of the Dillinger movie is accidental either.

Even marketers without limitless budgets and access to Hollywood pin-ups can learn from this sense of timing. It all comes down to planning. Public holidays, construction projects, sporting events and even film releases can be spotted and jotted months or even years ahead.

So why is so much marketing reactive? It just piles the pressure on, leaves you wide open for mistakes and being 'last minute' often means concurrent campaigns are less integrated than they should be. One reason of course is that many firms notice what their competitors are doing and then want a piece of the action.

Why wait for your competitors?! Mr Dillinger waited for the FBI and look what happened to him! Oh I’m sorry, didn’t you know they shot and killed Dillinger?!

No need to see the film now Selina…

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

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Suffolk Marketing Blog | To post or not to post...

It’s fifty years since the first UK postcode was introduced in 1959!

A nice little factoid and one I’ll certainly file away under “useful gems for the pub quiz”… but so what, surely they’ve been replaced by that ubiquitous item of personal identity, the email address?

I’m not so sure. There’s still a place for direct mail. Yes, emails are probably cheaper than direct mail, particularly when sent in serious volume, but not that much. Yes, measurement of certain metrics is easier (try measuring the open rate of a postcard), but surely the best measurement is that of the number of people responding to a campaign?

Emails can be designed with company values and branding in mind, but being digital media, I can’t help thinking something is lost. Perhaps that’s why email marketing is FAR more effective as a method of retaining, informing and communicating with existing customers than new prospects. It’s just too damn easy to hit “delete” if you don’t know who the email is from, no matter how targeted it purports to be.

Of course the beauty of direct mail is that it’s tangible. When I open a business letter, the senders choice of paper type, paper quality, typeface, printing quality, 1st vs 2nd class stamp, and all those other touchy-feely criteria tell me something about who’s written to me. Often it tells me something positive about them, other times it's a subtle warning. The point is, they’ve communicated with me before I’ve even read what they’ve sent me!

So has direct mail had its day? Is email the new king? Or is it horses-for-courses?

Do you need to outsmart your competitors? Contact us now on 0845 310 2457 to discuss what you want to achieve and how we can help you meet your goals.

Why not find out more about Business Vitamins, Strategic B2B marketing agency Suffolk.

Or follow BizVits on Twitter? 
Or Like us on Facebook?
Or +1 us on Google+?
Or see the Business Vitamins channel on YouTube?